Rathbone Unit Trust Management: COVID-19 update for individual investors
Dear valued client
As of July 2020
We are writing to inform you of the steps that Rathbone Unit Trust Management (Rathbone Funds) is continuing to take with regards to the COVID-19 coronavirus strain. As events continue to unfold, we will take all necessary practical measures to provide business continuity for our clients. Our priority remains the health and well-being of our staff and clients, and the ability to manage your investments to the high standards you have come to expect.
We understand that during times such as these, clients will be concerned about how market volatility will impact their investments. We would like to reassure you that our investment processes, fund managers and supporting teams remain unchanged, and our risk and compliance procedures continue to operate as normal.
Our role is to invest on your behalf for the long-term, adjusting and adapting our approach to market movements as they happen.
Our actions to date
We wanted to let you know how we have prepared our business for the road ahead.
Rathbone Funds has undertaken extensive contingency planning to reduce any negative operational impact on our clients. With our London office now closed, we can give you every assurance that our funds will continue to run on a business-as-usual basis.
We implemented “work-from-home” plans across our offices as the crisis began, which aim to protect our staff and clients, in line with ongoing advice from HM Government. We are continuing to work remotely in the same way we have been with no changes to the way we manage your money, or systems and controls.
All of our staff are set up to work remotely, and we have been working with our critical outsourcing partners to ensure they also have robust contingency planning to avoid any operational interruption.
In the event of severe market disruption, where we are unable to conduct our normal duties, we have protocols to work with our trustees to implement appropriate investor protection measures and inform all impacted parties, in line with regulatory guidelines.
Changes to working arrangements
Given most of Rathbones’ staff, including all those in our London office, are now working remotely, your usual contact in Rathbone Funds will be working from a location outside the office. You can still make direct contact using their usual telephone numbers and email addresses. While infrequent, we would ask that you please correspond with us by telephone or email rather than by post, otherwise there could be unavoidable delays in responding.
Travel restrictions and transmission prevention
Our employees are being kept fully updated on the situation by our senior management teams, in order to adapt our approach effectively as the situation changes.
We will also be keeping our clients informed regarding their investments through regular market and fund updates.
This remains a fast-moving situation and we are continually assessing the risks and impacts on our clients. We will be monitoring HM Government’s advice and will adapt our responses accordingly to ensure the uninterrupted management of your funds.
Should you experience difficulty accessing our updates, please do contact your usual contact at Rathbones for further assistance and for any other queries you might have.
How you can contact Rathbones:
- Please continue to speak to your usual Rathbones’ contact via telephone or email.
- If you do not know the best person to speak to, please contact the Rathbone Funds Distribution Desk who will be able to direct your call, on 020 7399 0399 or email email@example.com.
We would also remind you to be especially aware of fraud during these unprecedented times. The City of London Police has issued an alert that fraudsters are exploiting the COVID-19 pandemic to facilitate fraud and cybercrime. They advise that you should not click on links or attachments in suspicious emails, and never respond to unsolicited messages and calls that ask for your personal or financial details.
We would like to take this opportunity to thank you for your continued support in this testing environment and we wish you, your families and acquaintances the very best of health.
Rathbone Unit Trust Management